Printrbot, Inc will accept returns of any non-clearance item ordered directly from Printrbot (accessory, unopened/unbuilt kit or assembled Printrbot) within 60 days of the date of delivery. The first step is to Request for Return Authorization (RMA). After obtaining an RMA from Printrbot, you may return your item(s) for any reason within these 60 days. Once the RMA request has been processed, Printrbot will provide pre-paid postage for domestic orders. International customers will have to cover the cost of shipping merchandise back to Printrbot (click here to request international RMA). The merchandise must be returned within 14 days from the date that RMA is issued. Please package your returned merchandise carefully. Once the items have been returned to Printrbot, a full refund will be issued. (Only re-saleable, unmarked, undamaged, unaltered products will be eligible for refund).
Once a kit has left our shop there is no way for us to know how it was handled. Therefore, only unopened, unbuilt, kits that have no evidence of an attempted build or use will be accepted for return/refund. Things like opened/unsealed plastic bags, any marks on the components, etc. will result in no refund given on the kit. Should you purchase a kit and begin to assemble it, you will not be able to return that kit for refund.
For more information, please see our Disclaimer of Assembly.
Return Shipping for Domestic Orders
For domestic orders, Printrbot will cover the cost of shipping to have merchandise sent back to PBHQ. International customers will have to cover the cost of shipping item(s) back to Printrbot. We do require that the unit is returned in “like new” condition and shipped in the original packaging. Only re-saleable, unmarked, undamaged, unaltered products will be eligible for refund. Printrbot has the sole discretion to determine whether or not a returned product is eligible for refund. When returning products, please make sure that the product is properly and securely packaged to prevent any shipping damage. Failure to comply may result in denial of your refund.
Printrbot does not accept returns for orders that were not placed directly with Printrbot. If an order was placed with a reseller/distributor, please see the reseller’s return policy and process the return with the reseller.
Printrbot does not offer phone support. Technical support, build instructions and community forum are all available at support.printrbot.com.