Technical Support

All technical/troubleshooting issues are handled by Printrbot support techs on our staff-moderated public forum.

Get Technical Help




Trouble Placing an Order?

Are you having trouble placing or completing your order?  Let us know and we can help!

Contact Us About Your Order

Missing Parts

Did we miss something in your kit?  Let us know and we will ship your missing parts to you right away!

Request New Parts


We will accept returns within 30 days of the date of delivery. View our Return Policy.  Printrbot does not offer phone support.

Start Return Process

Got Questions?

Please take a moment to review our FAQ page for answers to our most common questions.

Find Your Answer

Build Instructions

Printrbot Simple (model 1403)
Printrbot Play (model 1505)
Ubis 13 Hot End
Simple Maker’s Kit (models 1401, 1405)
Legacy Printrbots
Printrbot Plus (model 1504 / 1412)
Printrbot CNC
All Instructions

“3D printing is hard.” -Brook Drumm, CEO.  If the founder of Printrbot says it’s hard, there is no reason to be discouraged if you run into trouble when you are 3D printing.  Not to worry.  Printrbot has a knowledgeable support staff and a helpful community to get you back up and running.