International Customers

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.  Also, please check our list of Authorized Distributors as there may be a location near you.  Ordering from a local Printrbot Distributor could significantly reduce your shipping costs as well as your delivery date.

US Customers

When selecting UPS shipping options, please note that basic Ground Shipping is often both cheaper and quicker than the more expensive 3 Day Shipping if you are located in California or nearby states. Please view this map for Ground Shipping transit times for all US states.

Free Shipping? If your order is over $200, you qualify for free shipping!  UPS Ground is our default method because we prefer their tracking and confirmation service. However, orders for filament, accessories, etc that qualify for free shipping may ship via UPS or USPS depending on cost/location.

Check Your Billing Address

Be sure that your billing address matches the address associated with your credit card or PayPal account.  Visit our FAQ page for more information.

Shipping Options

For most shipments, UPS is Printrbot’s preferred carrier and we suggest that you use them for your order. Please read the following information to determine which shipment method is best for you.

No Phone Support

Printrbot does not offer phone support.


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